Privacy Policy

Last updated: October 11, 2025

1. Information We Collect

We collect information you provide directly to us and data from your WordPress site:

Account Information:

• Email address and name (for account creation)
• Organization/company name
• Billing information (processed securely via Stripe)
• WordPress site URL

WordPress Content Data:

• Post and page content for SEO analysis
• Meta descriptions and titles
• Content structure and headings
• Publishing dates and update history
• Public URLs of your content

Automatically Collected Information:

• API usage and request logs
• Plugin version and WordPress version
• Login timestamps and IP addresses
• Feature usage analytics

2. How We Use Your Information

We use the collected information to:

• Provide SEO analysis and recommendations
• Generate AI-powered content optimization suggestions
• Process payments and manage subscriptions
• Send service-related notifications
• Improve our algorithms and service quality
• Provide customer support
• Detect and prevent fraud or abuse

3. Data Processing and AI

Your WordPress content is processed using AI technology to:

• Analyze SEO performance and opportunities
• Generate keyword recommendations
• Suggest content improvements
• Create meta descriptions and titles

Important: We do not use your content to train our AI models. Your content remains private and is only processed to provide you with personalized recommendations.

4. Data Storage and Security

We implement industry-standard security measures:

• All data is encrypted in transit using HTTPS/TLS
• Sensitive data is encrypted at rest
• API keys are hashed and cannot be retrieved in plain text
• Regular security audits and updates
• Limited access to data on a need-to-know basis

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With service providers who assist our operations (under strict confidentiality agreements)

6. Third-Party Services

We use trusted third-party services:

• Stripe: For payment processing (PCI-compliant)
• Cloud Providers: For secure data hosting
• Email Services: For transactional emails

These providers have their own privacy policies and we encourage you to review them.

7. Data Retention

We retain your data as follows:

• Account data: As long as your account is active
• Content analysis: 90 days after last sync
• Billing records: As required by law (typically 7 years)
• Deleted account data: Removed within 30 days

8. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Disable content syncing at any time

To exercise these rights, contact us at privacy@contextlyai.com

9. Cookies and Tracking

We use essential cookies to:

• Maintain your session when logged in
• Remember your preferences
• Ensure security features work properly

We do not use tracking cookies for advertising purposes.

10. Children's Privacy

ContextlyAI is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

12. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or concerns: Support: support@contextlyai.com

14. Legal Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable data protection laws

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